Client:
§ A Leading UK Based Publishing House
Challenges:
§ Client wanted to track different journals
published and also wanted to record invoicing, billing, payments etc.
§ Client needed some interface to track their
customer agents.
§ Management was facing problems while
generating reports for various business purposes.
The Solution:
§ Salesforce Implementation for managing
different journals published by the publishing house. This was built with
Salesforce as the system of records for all the customer data and Zuora for
backend operations like subscriptions, billing, invoicing, payments processing
etc.
§ Standard as well as custom objects were used
to build the system.
§ Lots of custom web service based integration
points between Salesforce, Zuora and Payment gateway.
§ Custom Pages were build using Salesforce
Sites to capture payment information from the E commerce website of the
customer.
Benefits:
§ An integrated up-to-date CRM and Subscription
economy system closely integrated to give 360 degree view to the customer
agents.
§ Ability to add multiple business processes
into the system for better flexibility and customer retention.
§ Better reporting and visibility for the
Senior Management.
§ On the fly addition of products, rate plans,
discounts and payment methods was made possible now.
